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FAQ | Commonly Asked Questions

This page is new to us.

We are growing and we think this will be a nice feature for you guys.

The more you ask the better.

You may help us to come up with the next big improvement.

We need your help!

There is no silly question, please let us know what you need.

Please "Ask a Question" Below

Your inquries will help us to populate this area.

I haven't received my item. What can I do?

Please first check your tracking status. Our orders are always shipped same day as long as they are before our cutoff time. If the problem is not shipping related (or even if it is) please contact us right away.

My payment method isnt working.

Please contact us or hop on a live chat and we can help to troubleshoot.

Are there any ways to get bulk discounts?

Yes, there are 🙂 Please contact us for more info about our bulk purchase programs.

I need to return an item.

Please visit our returns page for more info on this. You can find the link to this information at the bottom of the page.

How does your warranty policy work?

We offer lifetime warranty to our clients and customers. This is a limited lifetime warranty and has some rules we have to follow. Please visit the Returns link at the bottom of this page learn more about this process.

Are there other Terms and Conditions questions?


Please help by contacting us so we can use your inquires to populate this area.

Is my information resold?


We do not and will not share customer information with any outside party without your permission.

Are you GDPR and CCPR compliant?


For GDPR or other similar data requests please email gdpr@hookupcellular.com

Is my information encrypted?


All of our databases are highly secure. We use industry leading security protections.

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